The service consists in the support of the Anti-laundering Function of the control activities, supplying advices and short opinions for the interpretation of standards. Such support is required through email and the answers are given in a similar way. In case the question implicates an in-depth analysis, with consultation of texts, decrees and/or implementing acts, it becomes point of view.
The service of Functional Help Desk is managed by an internal team of professionals, which answers at the email address firstname.lastname@example.org that communicates directly with the persons in charge of the service of the intermediary.
The service is guaranteed during the normal working hours and during all working days established by the Italian Calendar, normally from 9:00 to 13:00 and from 14:00 to 18:00.